Our Warranty Promise
We stand behind every product with comprehensive warranty coverage, because quality should never be a question.
Component Warranties
Fiberglass Shell
Covers structural integrity, delamination, blistering, and manufacturing defects in the shell body.
Stainless Steel Oven
Covers weld integrity, burn-through, and material defects in the heating unit.
Wood Exterior Panels
Covers warping, splitting, and rot under normal use with proper maintenance.
Hydro Massage System
Covers jet mechanisms, pump motor, and plumbing connections.
LED Lighting
Covers LED module failure, wiring defects, and controller malfunctions.
Filtration System
Covers filter housing, pump, and control valve defects (consumables excluded).
Barrier Coat Finish
Premium+Enhanced surface protection against osmotic blistering and UV degradation.
Cedar Wood Panels
SignatureExtended coverage for premium Western Red Cedar exterior with natural rot resistance.
How to File a Claim
Contact Support
Reach out via email or phone with your order number and a description of the issue. Photos help us assess faster.
Assessment
Our technical team reviews your claim within 48 hours and determines the appropriate solution.
Resolution
We arrange repair, replacement, or parts shipment at no cost under warranty terms.
Warranty Exclusions
Damage from improper installation not performed by certified installers
Normal wear and tear, including fading from UV exposure over time
Damage from chemical misuse or failure to maintain proper water chemistry
Cosmetic scratches or surface marks from normal use
Damage caused by extreme weather events or acts of nature
Modifications or alterations not authorized by Aurowe
Extended Warranty
Extend your peace of mind with our optional extended warranty program, adding additional years of comprehensive coverage.